Help Page

Dear Student,

If you are facing issue in decryption of 68OCNR class. Kindly delete class no. 68OCNR from your pendrive/ folder and download 68OCNR1 from the Google Drive link mentioned below then try to play 68OCNR1 class in the software. The rest procedure to play the class will remain the same.

The link is given below-

https://drive.google.com/a/knowledgemuse.com/file/d/1yReZh_6zce3TVL7XXn4v0nDrgrSgg7cQ/view?usp=drivesdk

If this error comes during sign up on your mobile.

How to resolve it?

Kindly try to sign up on the website www.studybytech.com and then activate the account through the activation mail on your registered email ID and login on the app.

You can call us at 9968875529/email us at contactus@studybytech.com.

This error comes in following reasons:

• You have not yet activated the account by clicking on the activation link on your registered email ID.

How to resolve it?

Search for the mail in your registered email ID in either inbox/spam folder and click on ACTIVATION button.

• Your account is de-activated by ADMIN.

How to resolve it?

Contact us at contactus@studybytech.com.

Kindly follow the following steps to get access to your course:

Step 1: Select the course you want to enroll either on our app StudyByTech or through our website- www.studybytech.com after login with your Username.

Step 2: On add to the cart page, click on DIRECT BANK TRANSFER(on the website)/ PAY LATER(On Mobile App) and upload the Transaction file on FILE UPLOAD.

Step 3: Inform us after following the above steps on this mail itself.

Attaching the videos of the above process for better understanding.

Direct bank transfer from the app- Click here

Direct Bank Transfer from the website- Click here

This can be done in 2 cases:

• You have logged in from another USERNAME.
• You have started watching classes in SD card. Contact the support team at 9968875529/email us at report@studybytech.com

This error comes when the total hours provided to you by us are expired. 

This error may come while playing classes in offline mode. Your device shall have at least 1.5 GB available RAM at the time of playing the class.

This error comes when the class is in the download process and you are trying to play the class in online mode.

How to resolve it?

Either wait for the class to get downloaded completely and watch that class in offline mode, or delete the downloading in progress and start watching a class in online mode.

In OFFLINE MODE, kindly check the available RAM. It should be atleast 1.5 GB.

In ONLINE MODE, check the internet connection.

If still the issue is not resolved, CLEAR CACHE the app and the RE-LOGIN to the app. Also,check for any update to the app on Playstore/iTunes.

Step 1- Insert SD card and login to app. Make sure you are logged in with enrolled USERNAME.

Step 2- From side menu, click on Sd card videos.

Step 3- Then, it will ask whether you are using DEFAULT SD CARD SLOT/OTG cable for SD card. Click on as it is in your case.

Step 4- Clock on OPEN button on top right hand side of the screen.

Step 5- Now select SD card and open the course in which you are enrolled in.

You can watch below video as a DEMO. Click here

Step 1: Go to the class no. you want to download, you will see a down arrow on right hand side of that class. 

Step 2: On clicking on that arrow, you can see various varieties in which you can watch classes in offline mode. Click on the desired quality.

Step 3: The class starts to download. To check the process, you can click on the dotted circle which will come in place of down arrow.

Step 4: Once the class get downloaded, a TICK MARK will come in place of the down arrow.

Step 5: From the side menu of the main page of dashboard, click on MY DOWNLOADS and your class is present there to be played offline.

But remember, you just need 2-3 minutes of the internet to start the class. Once, the class starts to play you can go offline.

Try to open the class from the file manager by following the steps given in this video:- Click Here
If still your class do not play follow the following steps-
Kindly compare your sd card classes folder name and MB with our google drive classes. If there is any change in the MB or the name of classes or folder so please download the certain class from this link/rename the class as given in Google drive:-
(blended batch) - Click Here
(English batch) - Click Here